Recent news items from POISE http://portal.poise.net/news/root.aspx Sat, 14 Mar 2026 17:25:56 GMT SmarterTrack Enterprise 100.0.9007 http://portal.poise.net/news/1/announcing-our-new-help-desk-and-customer-service-software.aspx Mon, 23 Jan 2017 07:07:57 GMT newsitem1 <p> SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.</p> <p>The SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include: <ul> <li> A support ticket system </li> <li> Online community </li> <li> Live chat software </li> <li> Knowledge base software </li> <li> A self-service helpdesk portal </li> <li> A fully integrated SIP-compliant softphone </li> <li> Call logging and VoIP </li> <li> Who's On visitor monitoring </li> <li> A task management system </li> <li> Time logging </li> <li> Multiple brand support </li> <li> Customer satisfaction surveys </li> <li> Helpdesk reporting and analytics </li> <li> Single Sign-On (SSO) </li> </ul> </p>